Return Policy for Matiz Gallery
Return Policy for Matiz Gallery
At Matiz Gallery, we are committed to providing an exceptional art-buying experience. Due to the unique nature and value of the artworks we offer, our standard policy is no returns. This policy ensures the integrity of the art market and protects both our artists and collectors. Below, we outline the specifics of our return policy and the exceptions under which returns may be considered.
No Returns Policy
As is standard in many art galleries, we do not accept returns or exchanges for purchased artworks. Art pieces are unique and often involve intricate shipping and handling processes, making returns highly challenging. We encourage clients to carefully review all available information about a piece before purchasing, including dimensions, materials, and condition.
Exceptions to the No Returns Policy
While we generally do not accept returns, exceptions may be made in the following cases:
Damage During Shipping: If the artwork arrives damaged, the buyer must notify us immediately upon receipt, providing photographic evidence of the damage.
All artworks shipped from Matiz Gallery are fully insured. The buyer must collaborate with the insurance claim process, as compensation for damage is dependent on the insurance provider’s evaluation and resolution.
Please note that the insurance claim process may take time, and we appreciate the buyer’s cooperation in providing any necessary documentation.
Misrepresentation: If the artwork significantly differs from the description provided at the time of purchase, we will review the case. Buyers must contact us within 7 days of receiving the artwork, detailing the discrepancy.
Limited Return Window
In the rare cases where a return is approved (e.g., damage or misrepresentation), the following conditions apply:
Returns must be initiated within 7 to 14 days of receiving the artwork.
The artwork must be returned in its original condition and packaging.
The buyer is responsible for return shipping costs and must ensure the artwork is fully insured during transit.
Damaged Artworks and Insurance Claims
If the artwork is damaged during delivery:
Notify Matiz Gallery immediately with clear photographic evidence.
Work with us to file a claim with the shipping insurer. This process requires full cooperation from the buyer and may include providing additional documentation or correspondence.
Resolution timelines depend on the insurer’s processes and policies. Refunds or replacements can only be processed after the insurance claim is resolved.
Contact Us
If you have any questions or need to report an issue, please contact us at:
Email: juan.ramirez@matizbcn.com
We value your understanding and collaboration in these matters and remain dedicated to ensuring a smooth and professional art-buying experience.